Frequently Asked Questions

Everything you need to know about our custom mahjong sets

Select your Edition and place your order first. At checkout, you will provide us with your email address. Once we have confirmed your order, we will email you with a design inquiry form. You will be able to provide us with your customization preferences by filling out the inquiry form. We will be in communication with you throughout the process. We will also provide you with photos and videos of sample tiles before we commission the entire set.
Each set is handcrafted to order and typically takes 3–4 weeks to produce and finalize before shipping.
Every set comes with a HuLiao Mahjong card that can include a short, personalized message!
Due to the nature of customizations, all sales are final. We will confirm your design with sample tiles in photos and videos before we commission the entire set.
For any questions regarding designs and Edition selection, please feel free to contact us.
Yes, contact us with your order details and we can arrange replacements.

Accessibility Commitment

At Hu Liao!, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Accessibility Standards

Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Feedback

We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.

  • Email: mahjonghuliao@gmail.com
  • Live Chat: Available during business hours

Thank you for shopping with Hu Liao!. We are dedicated to providing an inclusive experience for all!